Uber driver Michael Thorn, based in Bengaluru, has accused the ride-hailing platform of failing to support him after he was physically assaulted by passengers. The incident, which occurred on 15 May 2024, left Thorn with injuries and a deep sense of betrayal, as he claims the company’s response did little to address his concerns or ensure his safety.
Allegations and Immediate Aftermath
Thorn, who has driven for Uber for over three years, said the attack happened during a late-night trip in the city’s IT corridor. He reported the incident to Uber’s customer support, but according to him, the company only offered a generic apology and no tangible support. “They told me to take a break and ‘stay safe,’ but that’s not enough,” Thorn said.
The incident has sparked a broader conversation among Uber drivers in the region, many of whom have shared similar experiences of feeling ignored by the platform. In Bengaluru, where Uber has a large driver base, concerns about safety and corporate accountability are growing. A recent survey by the Karnataka Transport Department found that 42% of drivers reported feeling unsafe during their shifts.
Driver Community Reacts
Local driver associations, including the Bengaluru Drivers’ Federation, have begun calling for better policies to protect drivers. “We are not just workers; we are the backbone of the city’s mobility,” said Ravi Kumar, a spokesperson for the federation. “When incidents like this happen, the company must step up, not just issue vague statements.”
Thorn’s case has also drawn attention from local media, with several outlets highlighting the lack of robust safety measures for gig workers. In response, some drivers have started using private messaging groups to share updates and support each other. “We need more than just words,” said one driver, who asked to remain anonymous. “We need action.”
Uber’s Response and Ongoing Investigation
Uber India has issued a statement acknowledging the incident and said it is investigating. “We take all reports of safety concerns seriously and are working to ensure our drivers feel safe and supported,” the company said. However, Thorn and other drivers remain unconvinced. “They say one thing, but the actions don’t match,” he said.
The company has also pointed to its existing safety features, such as the emergency button and real-time location sharing. But drivers argue these tools are not enough. “These features are good, but they don’t prevent attacks,” Thorn said. “What we need is faster response and more accountability.”
Broader Implications for Gig Workers
The incident has also reignited debates about the legal and social protections for gig workers in India. Unlike traditional employees, gig workers often lack access to benefits such as insurance, legal aid, and grievance redressal mechanisms. Thorn’s case has become a rallying point for those calling for better regulations.
Local lawmakers have started to take notice. A proposed bill in the Karnataka Legislative Assembly aims to provide more rights and protections to gig workers, including access to health and safety insurance. If passed, it could set a precedent for other states.
What Comes Next for Thorn and Uber?
Thorn is currently seeking legal counsel and plans to file a formal complaint with the state transport authority. He is also working with driver advocacy groups to push for systemic changes. “I don’t want this to be an isolated case,” he said. “I want to see real change for drivers across the city.”
Uber India has not yet commented on the possibility of legal action. However, with growing public scrutiny and pressure from driver groups, the company may be forced to review its safety protocols. As the situation unfolds, Bengaluru’s drivers are watching closely, hoping for a resolution that prioritises their safety and dignity.
With the upcoming state elections in Karnataka, the issue of worker safety is likely to gain more traction. Drivers and advocates are urging the government to take a stronger stance on gig worker rights, ensuring that platforms like Uber are held accountable for the well-being of their workers.
